Resend an invitation

Resend an invitation

A person who has not accepted their invitation can be sent that email again. A participant, client, or student who has already joined signs in on their own. upcoach does not have a button that emails a login link to someone who is already in the organization.

Resend one invitation

  1. Open Admin Area > Users.
  2. Find the person. Resend Invitation appears in the row menu only while their invitation is still pending.
  3. Open the ellipsis menu (three dots) and select Resend Invitation.

They receive the invitation email again, with a link to join. The new email replaces the previous pending invitation.

Resend every pending invitation

  1. Open Admin Area > Users.
  2. Open the ellipsis menu in the page header and select Resend Invitations.
  3. Confirm Resend invitations to pending users? and click Send Invites.

This resends invitations for every role that has not accepted yet, including participants and admins. When nobody is pending, upcoach tells you there are no pending invitations to resend.

When they have already joined

Send them to your organization’s sign-in page.

  1. They enter the email address on the invitation.
  2. They click Send login code.
  3. They enter the 6-digit code from the email and click Sign in.

They can click Use password instead when they prefer a password. See Sign in to your upcoach account.

To add someone who is already in the organization to a program, use Add Members inside that program. That step does not send a new invitation email. See Invite participants.

What to do next