Effective: April 23, 2026 Version: 2.0
This End User License Agreement (“EULA”) is a legal agreement between you and upcoach LLC, a Delaware limited liability company (“upcoach,” “we,” “us”), governing your use of the upcoach mobile application for iOS and Android (the “App”).
This EULA applies only to the App — the native iOS and Android mobile applications published by upcoach. It does not cover:
If you use the App, you are also bound by our Terms of Service, Privacy Policy, and — if you’re an organization using upcoach to process personal data about others — our Data Processing Addendum. This EULA supplements those documents for App-specific matters; if there’s a conflict, the Terms of Service prevail.
By downloading, installing, or using the App, you agree to this EULA. If you don’t agree, don’t use the App and delete it from your device.
If the App is provided to you through the Apple App Store, your use is also subject to Apple’s standard terms, including the Licensed Application End User License Agreement that Apple publishes. Where this EULA and Apple’s terms conflict, the more restrictive term applies.
If the App is provided to you through Google Play, your use is also subject to Google’s terms, including the Google Play Terms of Service.
You must be at least 16 years old to use the App, consistent with our Terms of Service. If you’re an invited member of a coaching organization (a coachee, team member, or similar), you’re using the App under the terms that your organization accepted on your behalf.
Subject to this EULA and the Terms of Service, upcoach grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to:
This license lasts for as long as your account is active and in good standing and the App is supported. It ends automatically if you delete your account, if your account is terminated, or if upcoach discontinues the App.
The App is licensed, not sold, to you. upcoach and its licensors retain all rights not expressly granted in this EULA.
You agree not to:
If you violate these terms, we may suspend or terminate your license without notice.
The App may request permissions on your device to provide its functionality. Examples include:
You control these permissions through your device’s settings and can change them at any time. Some App features won’t work if you deny the permissions they depend on.
The App may store data on your device (account info, cached content, session tokens) to make the App work and to improve performance. This data is handled as described in our Privacy Policy. You can clear local App data by logging out or uninstalling the App.
We may release updates to the App from time to time — new features, bug fixes, security patches. Some updates are required for the App to keep working and will be delivered through the Apple App Store or Google Play according to your device’s settings. You agree to receive these updates as part of using the App.
We may change, remove, or discontinue features in the App over time. Material changes that reduce core functionality will be notified through reasonable means (in-app notice, email, or release notes) where practical.
Your content in the App is handled under the same terms as the web Services. See Terms of Service Section 6. In short:
If you’re an organization using the App (or allowing your coachees to use it) to process personal data about others, our Data Processing Addendum applies to that processing.
Our Privacy Policy describes what personal data the App collects, how we use it, and your rights. It is part of this EULA. The App follows the same privacy practices as the rest of upcoach — we don’t sell your data, we don’t run ad networks, and we don’t train AI models on your content.
The App may integrate with, or display content from, third-party services (for example, calendar providers you connect, video streams we deliver, payment flows handled by Stripe). Your use of those third-party services is governed by their own terms, not by upcoach. upcoach doesn’t endorse or take responsibility for third-party content or services accessed through the App.
The App, including its code, design, trademarks, and everything we create for it, is owned by upcoach or its licensors and protected by copyright, trademark, and other laws. Nothing in this EULA transfers those rights to you.
If you send us feedback or suggestions about the App, you grant us the right to use them without restriction or compensation.
THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, UPCOACH DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We don’t warrant that the App will be uninterrupted, error-free, compatible with every device or OS version, or free of viruses or harmful components.
Device compatibility. We make reasonable efforts to support current major versions of iOS and Android. We don’t guarantee support for older OS versions, rooted/jailbroken devices, or custom OS builds.
The limitation of liability in our Terms of Service Section 14 applies to your use of the App. That means:
Nothing in this EULA limits your statutory consumer rights where those rights cannot be limited by contract.
The indemnification terms in our Terms of Service Section 15 apply to your use of the App.
This EULA remains in effect until terminated. Termination can happen by:
On termination, your right to use the App ends immediately. You must delete the App from your devices. Sections that by their nature survive — disclaimers, limitation of liability, indemnification, intellectual property, governing law — continue after termination.
Your use of the App is also subject to the Google Play Terms of Service and Google Play Developer Program Policies. Google may remove or update the App through Google Play at its discretion.
This EULA is governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. The dispute resolution and arbitration provisions in our Terms of Service Section 17 apply to any dispute arising out of this EULA.
We may update this EULA from time to time. When we do, we’ll post the updated version at this URL, update the effective date and version at the top, and notify you through reasonable means for material changes. Continued use of the App after a material change means you accept the updated EULA.
Severability. If a court finds any part of this EULA unenforceable, the rest stays in force.
No waiver. Our not enforcing a right isn’t a waiver of it.
Entire agreement. This EULA, together with the Terms of Service, Privacy Policy, and DPA where applicable, is the entire agreement between you and upcoach regarding the App.
Contact. Questions about this EULA: [email protected]
Notices. Legal notices must be sent to:
upcoach LLC 16192 Coastal Highway Lewes, Delaware 19958 County of Sussex, United States
with a copy to [email protected].
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