View and manage payments
View and manage payments
The Payments page lists every charge and refund from your offers in one place. Use it to confirm a participant’s payment, follow up on a failed charge, or review revenue across a date range.
Before you begin
- Stripe must be connected. If it isn’t, the Payments link won’t appear in the sidebar — see Set up payments with Stripe.
- You need permission to manage your organization’s admin area.
Open the Payments page
Open Admin Area > Sell from the sidebar, then click Payments.
If no payments have come in yet, the page shows “No payments yet — Payments will appear here once customers start purchasing your offers.”
Read the payments table
Each row is a single transaction. The table has five columns:
| Column | What it shows |
|---|---|
| Date | The date the payment was settled (e.g., “Apr 12, 2026”) |
| Status | A colored badge — see Payment statuses below |
| Client | The participant’s avatar and email address |
| Type | One-time payment, subscription (with billing interval), or installment number |
| Amount | The amount charged in the offer’s currency. Refunds appear in red with a leading minus sign. If a coupon was applied, the discount amount and coupon code appear underneath |
Payments are sorted newest first by default. Use the Sort control to switch to Oldest first.
Filter and search
The filter bar at the top of the table lets you narrow the list down.
Search
Type a participant’s name in the search box. The table updates as you type and matches against the client’s name on the transaction.
Status
Filter by one of the transaction statuses:
- Any (default)
- Succeeded
- Failed
- Pending
- Refunded
- Canceled
Date
Limit results to a fixed date range:
- Any time (default)
- Today
- Last 7 days
- Last 30 days
- This month
- Last month
Type
Filter by payment type:
- Any (default)
- One-time
- Subscription
- Installment
Open payment details
Click any row to open the full payment record in a Stripe panel that slides over the page. From there you can see Stripe’s full payment timeline, dispute history, the underlying payment method, and the related Stripe customer.
Close the panel to return to the table — your filters and page position are preserved.
Payment statuses
The status reflects what happened with the charge in Stripe:
| Status | Meaning |
|---|---|
| Succeeded | The charge cleared and the participant has access to whatever the offer grants |
| Failed | Stripe attempted the charge and it was declined. The participant doesn’t have access until a successful retry |
| Pending | The payment is waiting on Stripe — common with bank-debit methods that take days to clear |
| Refunded | A refund was issued for this transaction. Refunds appear as their own rows in the table, with the original charge marked Refunded |
| Canceled | The charge was canceled before it completed |
Payment types
The Type column shows how the participant is paying:
- One-Time Payment — A single charge for the offer.
- Subscription — Shown with the billing interval, for example Monthly Subscription, Annual Subscription, or Bi-weekly Subscription. A new row appears each billing period.
- Installment (N) — One installment in a fixed payment plan. The number shows which installment this is (e.g., “Installment (2)” is the second of the plan).
Refunds and coupons
When you refund a payment from Stripe, a new row appears with the Refund type and a red, negative amount. The original charge stays in the table with its status updated to Refunded.
If the participant used a coupon at checkout, the discount amount and coupon code appear under the charge amount. The Amount column always shows what the participant actually paid after the discount.