What is the Hours Booked Metric?
The Hours Booked with Clients metric represents the total number of hours scheduled for events created by the coach during a specific week. It helps coaches monitor how much time they have allocated to client-facing activities.
Important Note:
This metric reflects the events created by the coach in upcoach (via Event Block). It does not measure direct demand from clients (e.g., through client-initiated bookings), as upcoach does not currently provide a built-in scheduling tool for public availability or client-driven booking.
Learn the basics, including how it's calculated here.
Key Takeaway
The Hours Booked with Clients metric tracks the time you’ve allocated to client-facing events. While it doesn’t directly measure client demand, it provides valuable insights into how you’re scheduling your time. By regularly monitoring this metric, you can ensure your workload is balanced, your programs are running smoothly, and your clients remain engaged with the events you create.
Why is this Metric Important?
The Hours Booked with Clients metric offers coaches insights into how they are utilizing their time for client-facing activities:
Time Allocation: Track how many hours you’ve allocated to scheduled events each week.
Engagement Proxy: While not a direct measure of client demand, an increase in booked hours may indicate higher engagement or program activity.
Planning Support: Monitor your schedule to ensure you’re balancing client-facing time with administrative and preparation tasks.
Activity Trends: Compare your scheduled hours across weeks to identify opportunities for optimization or growth.
How to Use the Hours Booked Metric
Monitor Weekly Allocation
Use the This Week metric to understand how much time you’ve scheduled for client-facing events.
Compare this with Last Week to track consistency or changes in your workload.
Balance Your Schedule
If booked hours are high, ensure you’re leaving enough time for preparation, follow-ups, and personal breaks.
If booked hours are low, consider reaching out to clients with new opportunities for engagement.
Identify Opportunities to Increase Activity
If you notice a decline in booked hours, it may signal a need to create additional events or programs.
Use this metric to evaluate whether all client segments (e.g., 1-on-1, group coaching, cohorts) are getting adequate attention.
Cross-Check with Engagement Metrics
Use the Engaged Clients metric to ensure that the hours you’re booking align with actual client participation.
Examples of Using the Hours Booked Metric
Case 1: Sarah – Group Coaching Program
Sarah is a business coach running a 6-week group coaching program.
This Week’s Hours: Sarah has 10 hours booked for her weekly sessions and a Q&A event.
Last Week’s Hours: Sarah booked 12 hours, reflecting a slight decrease.
Action Plan:
Sarah reviews her upcoming program schedule and realizes she didn’t schedule her usual client check-in session for this week.
She creates a new 2-hour group feedback session and sends an update to her clients.
Outcome: Sarah ensures her clients receive consistent support while maintaining her planned time allocation for the program.
Case 2: Tom – 1-on-1 Executive Coaching
Tom is a leadership coach managing a roster of 12 clients through personalized 1-on-1 sessions.
This Week’s Hours: Tom has 14 hours booked, spread across individual sessions.
Last Week’s Hours: Tom had 16 hours booked, reflecting a slight drop.
Action Plan:
Tom reviews his Non-Engaged Clients list to identify which clients have not participated recently.
He proactively schedules follow-up calls with 2 clients who have been less active and sends them a personalized message:
“Hi [Client Name], I’d like to check in on your progress this week. Let’s reconnect for a quick session!”
Outcome: Tom maintains a balanced schedule while addressing potential disengagement among his clients.
Case 3: Emma – Life Coach with Cohorts and 1-on-1 Clients
Emma is a life coach offering:
1-on-1 coaching sessions for personal goals.
A 6-week habit-building cohort program.
This Week’s Hours: Emma has 8.5 hours booked, mostly for her cohort sessions.
Last Week’s Hours: Emma had 10 hours booked, reflecting a slight drop.
Action Plan:
Emma adds a bonus Q&A session to her cohort schedule to encourage participation and keep engagement high.
For her 1-on-1 clients, she reaches out with a reminder to schedule their next monthly check-in.
Outcome: Emma boosts her booked hours while maintaining a high-touch experience for both her cohort and 1-on-1 clients.